The Internet is 'real life'
When people speak face to face, they can use social cues to understand each other, such as changing their tone of voice or facial expressions. When people interact with each other online, these cues can sometimes be missing, which can lead to feelings of anxiety or hurt when people misunderstand each other.
This is why everyone – and young people especially – sometimes need guidance navigating the complicated world of interaction they find online. Parents can help their teens develop the skills they need to have good outcomes when they use the Internet or social media. They can also help them develop a sense of resilience – so that they're able to move past negative interactions, when they do (maybe inevitably) happen.
Above all, keep an open dialogue with your teens. They need to know that they can come to you and ask for help. And when they do, there are a lot of ways you can help. It starts by listening and goes from there to: helping them understand context.
Online interactions and building resilience
By keeping the lines of dialogue open, you can help your teen understand that, online or offline, the golden rule still applies: treat people how you would like to be treated.
Whether you talk to someone or DM them, write them a letter or post a comment on their page, the emotional stakes are often the same. You can make someone's day with a nice comment, or hurt their feelings with an insult.
Parents have a special responsibility here. If your teen is having a negative or heated interaction online, you can help them by staying informed about what happened, and helping them find a way forwards. Learn what you can about their experience, validate their feelings and see if they'd like to talk through a response that could lead to a good outcome.
All this is part of learning the skill of resilience – the ability to bounce back from bad things when they
Keep the conversation going
Helping teens and young people cultivate positive interactions online can be a long process that can involve a lot of conversation over a period of time. If you need some conversation starters, bring up topics such as: